Job Description
-
Design, architect, configure, deploy, upgrade, and support various storage and backup platforms and associated management tools.
-
Diagnose and troubleshoot storage systems and related technologies.
-
Adhere to engineering and architecture standards and participate in technical review meetings as required.
-
Participate in the evaluation, deployment, management, and integration of new technologies in collaboration with engineers, architects, and technical service teams.
-
Provide incident support and participate in on-call rotations during off-hours and weekends.
-
Create and maintain technical documentation, including:
-
​​​Logical and physical diagrams
-
Run books
-
Engineering and operational documentation
-
-
​Demonstrate initiative and commitment to optimizing systems and processes.
-
Oversee the installation of new storage hardware and software in accordance with standard operating procedures.
-
Manage updates to hardware, operating systems, and software to ensure required functionality and security.
-
Ensure systems are properly monitored and that metrics related to capacity, performance, utilization, and availability are regularly collected and reviewed.
-
Stay current on developments in storage and backup technologies to help Federal staff assess future technology direction and strategy.
-
Benefits of Working in This Role:
-
​​​Opportunity to work on critical, high-impact projects that contribute to national security.
-
High-growth environment with significant opportunities for professional development and career advancement.
-
Collaborative team culture that values innovation, continuous improvement, and operational excellence.
-
Education & Experience
-
NetApp experience is a must.
​
-
Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
​
-
Bachelor's degree and 12 years of experience, and Associates and 15 years, or 20 years of experience with no degree.
​
-
IAT Level 2 Certification required.
Additional Information
-
Salary ranges are determined by multiple factors, including but not limited to: Knowledge, skills, & abilities, Years of experience, Education/Certifications, Program placement, Duties & responsibilities, and Internal equity. More detailed information will be provided once those factors are known and addressed.
​
-
OVERTIME STATEMENT: 40 hours is the standard workweek. Some programs may allow additional hours to be worked as needed. A limited number of programs have on-call requirements where compensation is provided for being engaged to wait. In all circumstances, technical employees will be paid for all time worked.
​
-
BONUS STATEMENT: All billable employees are eligible to earn quarterly bonuses that are based on the number of hours worked for that period. This hourly requirement is roughly 92% of hours available to bill in a given quarter. Quarterly Hours Bonuses are paid out on the same payroll as the time worked in that prior quarter (typically 21 days after the quarter ends.)
